Get help from 1D3R

Need help with the bot? Open a ticket with the 1D3R team. The quickest way is from your server's dashboard, because we see which server it's about straight away.

From your dashboard

1. In the dashboard, open 1D3R support (under Settings).
2. Pick what it's about, add a subject, and tell us what's going on.
3. Press Continue. If one of our guides already covers it, we show it first, with a short suggested answer. If that doesn't solve it, press Send the ticket anyway.

Your ticket includes your server's plan, its size and any setup problems we've spotted, so you don't have to explain them. Anyone with access to your dashboard can see your server's tickets with us and reply.

Follow and reply

• Replies show up on the 1D3R support page, and on the ticket's own page. The page updates by itself.
• If you're in the 1D3R support server, the ticket is also a ticket channel there, and you can reply in either place.
• When it's sorted, press It's solved, close it. You can open a closed ticket again within 14 days.

Let us look at your settings

Sometimes we need to see how something is set up. The server owner can let the 1D3R team into chosen parts of the dashboard for a while, without giving us a Discord role. See Dashboard access: 1D3R support access. It ends by itself, and everything we change shows in your Audit log.

Without the dashboard

Can't get into the dashboard, or haven't added the bot yet? Go to 1d3r.com/support. Sign in with Discord or with an email link, search the guides, and open a ticket. If you sign in with email, we email you when we reply.

There's also a chat bubble on 1d3r.com. Leave your email and a message, and we'll reply there and by email.